Shipping policy
This Shipping Policy outlines important information regarding the delivery of your orders from our ecommerce website. Please read this policy carefully to understand our shipping procedures, delivery times, and any applicable fees or restrictions.
Order Processing and Delivery Time
Once your order is placed and payment is successfully processed, in most cases we will post it within 3 business days. Please note that business days exclude weekends and public holidays.
Actual Delivery times vary depending on the shipping method chosen, the destination, and any potential customs clearance processes. Please note that these estimates are not guaranteed and delays may occur due to unforeseen circumstances such as weather conditions or customs inspections.
Shipping Methods and Carriers
Most of our items (under 2kg in weight) are posted using a tracked service via Royal Mail. We may also use other couriers from time to time based on your location and the size/weight of your order. Large and heavy items (such as furniture) will need to be collected in person from our premises, or you are free to arrange your own courier to collect your purchase. This will be made clear in the listing and upon checkout.
Shipping Rates and Fees
Shipping rates are calculated based on several factors, including the shipping destination, weight, and dimensions of the package. The exact shipping fees will be displayed at the checkout page before you finalize your order.
International Orders
We are happy to post items abroad to many countries. If we do not send an item internationally, or to your country, this will be made clear in the listing.
Additional customs duties, taxes, or fees may be applicable for international shipments. These charges are the responsibility of the customer and are not included in our shipping fees.
Order Tracking
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use the tracking number to monitor the progress of your shipment on the respective carrier's website.
Address Accuracy
It is essential to provide accurate shipping information during the checkout process to ensure successful delivery. Please double-check your shipping address to avoid any delays or mis-delivery of your order. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are not able to cancel it, and you will need to safely return the item to us, at your own cost, within 14 days if you do not want to keep it.
Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will initiate an investigation with the shipping carrier and work towards a resolution to ensure your satisfaction.
Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications to this policy will be reflected on our website.
If you have any further questions or require additional information, please don't hesitate to get in touch via the ‘Contact Us’ page.
Last updated: 11th November 2025